A bunch of useless crap
Published on February 10, 2008 By MasonM In Blogging
As I am starting to regain a bit of strength I wandered over to Applebee's this afternoon. I am sick of the four walls of this damn hotel room and after being laid low by the flu I wanted to get out of it for a bit.

Holy shit is it cold outside! It's still sub-zero weather. That sounds bad but feels much worse. It's not a long walk over to Applebee's and I had bundled up for it but it was still a frigid, miserable walk. Naturally the wind was in my face all the way over there so my eyes stayed watered up to the point I could barely see. I'm lucky I didn't get run over.

I enjoyed a few cold ones there. My stomach wasn't too sure how to handle that at first but it soon settled down. Melissa was working and she even bought me a bowl of chicken soup which tasted great and helped more than you can know. I was sorry to hear that she's now coming down with a bug as well. I hope it isn't this same nasty ass flu.

I spent some time drinking a few brews, knitting, and watching football as well as the people who drifted in and out of the place. Ever notice how much wolves and babies have in common? If one howls from one location it isn't long before another howls from a different location.

During the course of the evening, about the time I was starting to really feel tired (I still haven't fully regained my strength) the guy who is filling in for the recently quit general manager was taking the bar inventory with the shift manager Dave (really nice guy). They reached a point where a SINGLE BOTTLE of booze was out of place. This asshole who is filling in called the bartenders idiots not once but twice. Right in front of me, a paying customer. Oh yeah?

Well, between not feeling well to start with, being tired, and having had a few beers, I was somewhat pissed off by his remarks. My initial reaction was to call him to task on it but as I enjoy stopping in there pretty regularly I decided to take a different tact and found out this asshole's name instead. As soon as I got back to my room I emailed Applebee's corporate office and expressed my displeasure at this guy's lack of professionalism. Ya see, I happen to know a little thing about their corporate policy; the customer is ALWAYS right. They live by this. Even if a customer who hasn't paid their check swears up and down they did their policy is the customer is right.

As a customer I expressed how friendly and professional the bartenders and servers are, and how unprofessional and rude this guy was to say this right in front of me. We'll see what happens.

Ya just don't dis my friends, ya know?





Comments
on Feb 11, 2008

They live by this. Even if a customer who hasn't paid their check swears up and down they did their policy is the customer is right.

That might come in handy sometimes. Heh, heh.

Ya just don't dis my friends, ya know?

Oy, I do.  Good way to live, that it is.

 

Glad you're feeling better, Mason.

~Zoo

on Feb 11, 2008

Get 'em Mason, get 'em.

Funny your message comes along now.  I was sitting somewhere (can't recall where now, but it was in a business place) and had a similar experience though I let it pass.  I probably shouldn't have, but it was yet another of those experiences where the employees carried on about how this was screwed up, or that was screwed up, etc.

Actually as I type this in, I'm recalling now it was at a small cafe inside of a Target store that I wouldn't normally shop at.  Given the location of that store, I expect they had about as good as they could possibly get employee wise, so complaining likely wouldn't have helped change things, but it was pretty unprofessional and reminded me of why I wouldn't normally go to that particular Target location.  (I wouldn't have been there regularly but the store I had gone to at first was sold out of the copy of Turbo Tax that I was out shopping for.  Why Target?  I had a gift card that I had been given for Christmas and the timing was right anyway, Target had Turbo Tax Deluxe on sale.  I'm also boycotting Best Buy over their stupid no receipt, no return policy back after the Christmas holiday, so even if I wanted to spend regular cash on the product I would have been looking somewhere other than there...)

on Feb 11, 2008
That might come in handy sometimes. Heh, heh.


Yeah I would imagine some people abuse it.

Glad you're feeling better, Mason.



Thanks. I think I pushed it though, even that small amount of activity wore me out.
on Feb 11, 2008
I probably shouldn't have, but it was yet another of those experiences where the employees carried on about how this was screwed up, or that was screwed up, etc.



Professionalism seems to be lost these days.
on Feb 11, 2008

WHHeeeee!!   Love it,  love it love it!!!!!!!

hehe,   wow,   love how ya handled that,  what a jerk he was.

Outstanding Mason!  simply outstanding !

on Feb 11, 2008

WHHeeeee!!   Love it,  love it love it!!!!!!!


hehe,   wow,   love how ya handled that,  what a jerk he was.


Outstanding Mason!  simply outstanding !




It was just an email, but thanks.
on Feb 12, 2008
I will never understand the "Captain's" (Mr. Roberts reference) of the world.  They seem to think that management means abuse.  Maybe they were raised that way.  All I know is that I bust a gut for a boss that is fair, and wont do shit for one that is abusive, even if you screw up!  Making a mistake should be treated as a learning time, not a be a beast time.
on Feb 12, 2008

I will never understand the "Captain's" (Mr. Roberts reference) of the world.  They seem to think that management means abuse.  Maybe they were raised that way.  All I know is that I bust a gut for a boss that is fair, and wont do shit for one that is abusive, even if you screw up!  Making a mistake should be treated as a learning time, not a be a beast time.


Yep. I can say that he didn't say this to any employee but to a fellow manager, but he damn sure shouldn't have said it in front of a customer.

I stopped in their for a short visit last night to have dinner and he was playing Mr Nice Guy with me, even offered to buy me a drink (which I declined). Makes me wonder if they haven't already called him about the email.