On Wednesday of last week I went to an ATM to draw $200 off my fuel card (I get paid throuogh my fuel card) to pay some bills. The machine spit of a single 20 dollar bill and then a receipt showing a $200 transaction. The screen also starting displaying an out of service message. Well hell.
I made a note of the phone number for the ATM company and called them about the problem. The man took the information and said that he would enter the dispute into their system and they would resolve it within a week. Yeah, ok, great. This happened to me once last year, but it was a full $300 that time and it took me a month to get my money back.
I then called Comdata (the fuel card company) so they could dispute the transaction, which is the normal procedure. She took the information, verified the transaction was showing in the system, and also took my phone number and email address. She said she would contact me as soon as the problem was handled. She also told me that as of July a new law was in place that forced the banks to settle these disputes within 10 days instead of the 60 days they previously had. Cool.
This morning I received an email from her informing me that the dispute claim and been settled and the $180 had been replaced on my card. I made a quick phone call to access the card account info and checked the balance. Sure enough the money was there again. Very cool.
I am simply amazed that it was handled so quickly as banks rarely do anything in a hurry that doesn't involve picking your pockets.