OK, I know that tech support spends most of their time dealing with complete morons. I get that and they are trained accordingly, but they should at least make an effort to put people into those support positions that at least have a small clue about the system they are supposed to be supporting. Come on!
For at least the past couple of weeks the dsl signal here has been dropping out every few minutes. Just enough to screw up downloads, watching of videos, and online chatting. It's extremely annoying.
The timing of this shit pretty much tells me what is going on. It happens on weekends and after 5:30 PM. Obviously they are working on their servers due to the AT&T take over to bring everything up (or down) to their specs. They do these things during these times to avoid pissing off the bulk of their business customers. Fuck the home users who use the service the most during these times.
Tonight, after having a conversation interrupted for the 10th time I got pissed and decided to contact them about it. Phone contact is nothing more than an automated system so I availed myself of their online "customer service" live chat feature. Of course that was frustrating due to a combination of a long wait time and the damn signal dropping out.
The idiot I finally got, some schmuck with one of those Indian names that started with a P, didn't have a clue. I tried to wait patiently as he followed his damn script but after a few minutes it was doing nothing more than seriously wasting even more of my time with very stupid and irrelevant questions. I only had two simple questions.
1. Are they in fact working on the servers and thus causing this problem?
2. How long will this be going on? (I could have replaced a huge server farm, by myself, in this amount of time).
The idiot wouldn't or couldn't answer either one of these questions. When he followed his stupid script to the point of asking me if I had the dsl filter for the phone installed on the dsl modem line I totally lost patience with this moron. After I informed this cretin that I used to make my living building, servicing, and administering networks, am not an idiot, and know damn well how to install a dsl filter on a phone line, he decided that the problem was beyond his capability to troubleshoot and that I should call the tech support center during normal business hours.
What a moron. I know damn good and well that support centers are provided with information about maintenance work that will likely generate complaints. Obviously he never bothered to read it or was just too stupid to understand that was what the complaint was about.
Those bastards will hear from me tomorrow and I won't settle for less than a timetable for when this will be finished and a credit on my bill for wasting my time. Satellite service isn't that expensive.